If there is an answer that you can't seem to find within the knowledge base, submit a ticket and an agent will help you!

How to submit a ticket

1. In the support homepage you will see the browser and two other options
   1. "New Support Ticket"
   2. "Check Ticket Status"
2. If you cannot find your answer within the browser you can submit a support ticket. This will send a description of your question/suggestion where an agent can respond with the information that you need
3. Click "New Support Ticket"
4. The ticket submission form will pop up
   1. Enter your email, name, subject of the ticket, and a description of the help you need
   2. Make sure the email used is a good way to be contacted for you
5. In this form you can submit a description of what the request is, link websites, attach photos and other files
6. Click submit and the ticket will be sent to the agent portal where an agent can respond and help you

Expecting your ticket Response

1. Once your ticket is submitted it goes to the agent portal. In the agents portal their dashboard will be updated to show there is an unresolved ticket that needs attention 
2. You will get an email notification confirming your ticket and that someone is working on it
3. Once the ticket is resolved and the agent responds, you will get the response in your email inbox
4. All emails and confirmations from the agent will be sent to the email you used for your "Requester" email

Checking Ticking Status 

1.  To check the status of a previous ticket click "Check Ticket Status"
2. All tickets will be shown in a table with the status of the ticket 
3. Select the drop down next to "All Tickets" to filter the status type of ticket you would like to see
4. Select the drop down next to "Sorted By" to filter by the date the ticket was submitted 
5. Tickets can also be exported as a CVS or Excel file 
   1. Once in the ticket tab, click "Export Tickets" 
   2. Select which format, timeline, and what data you want included